A. Good technical proposal submittal requirements should identify if the offeror actually understands how to manage a potential contract operation. The Technical Proposal should require a written presentation on such issues as

1. Given the contract requirements and the referenced Government instructions. what types of employees, their experience and educational background, does the offeror intent to staff the contract?  Given that many of the current Government employees will be placed in other Government positions and unavailable for contract employment, what assurance can the offeror provide that offered types of employees will be immediately available upon start of the contract?
2. What types, and how many, employees will be assigned to the various contract services or functions?
3. How will the contractor receive, process, and execute work requirements?
4. How will the contractor schedule the work, both fixed-priced and indefinite quantity.
5. How will the contractor execute indefinite quantity work and not divert employees from the ongoing fixed-price work?
6. What special tools, equipment, and vehicles are required?
7. Where will the contractor acquire supplies?  What types of supplies will the contractor have immediately on hand for emergencies?

B. Developing the Technical Proposal Submittal Requirements

The Technical Proposal submittal requirements should not be general; they should be specific to the contract requirements. For instance, a Technical Proposal submittal requirement for family housing maintenance service calls would be:

1. What will the staffing be, in full time equivalents (FTEs), for this major service area?  Show the types of tradespeople to be employed and describe their level of skill.  Explain the rationale used to determine the number and types of FTEs.  Demonstrate those types of employees will be available immediately upon start of the contract.
2. Describe the equipment that will be dedicated to this functional area.  How will it be acquired, maintained, and stored/parked?
3. Describe the proposed method of managing this functional area.  Describe how the service call work will be received, assigned to an employee, scheduled, etc.
4. Specifically describe how you will handle service call accomplishment when the resident is not home.  Do not simply refer to the specification.
5. Describe how you will respond to emergency service calls after normal working hours.

C. Evaluating the Technical Proposal.

To properly evaluate the submitted proposals, the Technical Evaluation Team should have specific criteria upon which to rate a submittal. Working from a common basis of evaluation, such a team could quickly form a team consensus with a minimum of effort and a very supportable conclusion and rating. For the service call example, the following evaluation standard could be used.

Technical Evaluation Worksheets for Military Family Housing Maintenance

Offeror: ___________________________  Evaluator/Date: __________________________

[Evaluators:  Initial your selected evaluation criteria descriptors and indicate the page(s) of the proposal where the information is provided]

Factor 1b: Methods and Understanding - Service Calls

RATING      EVALUATION STANDARD

____________ The proposal describes an excellent list of equipment that will be readily available at the contract start. Procedures are described that indicate the Offeror has a plan to thoroughly maintain this equipment and have it readily available for use in accordance with the specified service call response times. Proposal reference__________

____________ The proposed management methods are innovative and should assure service call requests will be received and responded to with a properly experienced craftsman within the specified response and completion times. Proposal reference__________

____________ The Offeror has presented a thorough procedure to respond to "resident not home" situations. The proposed procedure has obviously been prepared for the specific conditions of this contract. Proposal reference__________

____________ The proposal provides excellent procedures to assure emergency service calls received after hours will be accomplished well within specified response and completion times. Proposal reference__________

____________ The proposal describes an adequate list of equipment that will be readily available at the start of the contract. Procedures are described that indicate the Offeror has a plan to adequately maintain this equipment and have it readily available for use in accordance with the specified service call response times. Proposal reference__________

____________ The proposed management procedures are adequate to receive service call requests and respond with a properly experienced craftsman within the specified response and completion times. Proposal reference__________

____________ The Offeror has presented a complete procedure to respond to "resident not home" situations. The proposed procedure appears useable at this location. Proposal reference__________

____________ The proposal provides adequate procedures to assure emergency calls received after hours will be accomplished within specified response and completion times. Proposal reference__________

____________ The proposed equipment list appears marginally adequate. It is not clear where the equipment will be maintained, and no specific information has been provided to show it will be available consistent with specified response times. Proposal reference__________

____________ While the proposal indicates an overall understanding of the required management of service calls, the specific procedures are either incomplete or too vague to assure the Offeror understands the site-specific requirements of this contract. Proposal reference__________

____________ The proposed "resident not home" procedures do not cover all potential situations, but do indicate an understanding of the requirement. Proposal reference__________

____________ Although the proposal indicates an understanding of the "after hours" emergency service call requirement, the proposed procedure does not cover all potential situations. Proposal reference__________

____________ The proposed equipment is not considered adequate. The discussion concerning maintenance and storage provides no assurance the equipment will be available to meet the specification response times. Proposal reference __________

____________ The proposal fails to adequately describe an acceptable method to manage the service call effort. Proposal reference__________

____________ The proposed "resident not home" procedures are either extracts from the specification or so incomplete that it appears the Offeror does not understand the requirement. Proposal reference__________

____________ The proposed "after hours" procedures are inadequate, indicating a lack of understanding of the contract requirement. Proposal reference__________

D. Rating the Technical Proposal